Refund policy

Spetex Refund and Return Policy

At Spetex, we strive to ensure your complete satisfaction with your purchase. If you are not entirely happy with your order, we offer a return or exchange policy within 15 days of the delivery date, subject to the following conditions:

1. General Returns and Exchanges:

  • You may return or exchange eligible items within 15 days of delivery.
  • Customer must provide unboxing video of the parcel for return or exchange.
  • Items must be returned in their original condition, unused, and in their original packaging with all tags and accessories included.
  • You must provide proof of purchase (order number or receipt).
  • Returns and exchanges are subject to inspection and approval by Spetex.

2. Exclusions:

  • Sale Items: All sale items are final and are not eligible for return or exchange.
  • Customized Items: Customized items, including but not limited to products with custom lenses or other personalized modifications, are not eligible for return or exchange. This is due to the unique nature of these products.

3. Return/Exchange Process:

  • To initiate a return or exchange, please contact our customer service team via:
    • WhatsApp: +91 7777992992
    • Email: store@spetex.com
  • Provide your order number and details of the item(s) you wish to return or exchange, along with the reason for the return/exchange.
  • Our customer service team will provide you with instructions on how to proceed, including the return address and any necessary documentation.  
  • You are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., incorrect item shipped, defective item).  
  • We recommend using a trackable shipping method to ensure your return is received.  
  • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund or exchange.  
  • For approved refunds, the refund will be processed to your original method of payment within [Insert Number] business days.
  • For approved exchanges, we will ship the replacement item(s) to you as soon as possible, subject to availability.

4. Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact our customer service team immediately.
  • We will arrange for a return or exchange at no cost to you.  
  • You may be required to provide photographic evidence of the defect or incorrect item.

5. Important Notes:

  • Spetex reserves the right to refuse any return or exchange that does not meet the above conditions.
  • This policy is subject to change without prior notice.
  • Please keep all original packaging until you are sure you are keeping your purchase.